| Issue ID | 1180560 |
| Internal NHTSA # | 10714841 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 17/04/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | In the morning, i tried to start my 2009 c300 and the car did not start and the steering wheel locked out of the blue. The car had to be towed to a mercedes dealership at delray beach, fl. The problem diagnosed as a manufacturing defect in the steering/electrical system related to ignition switch. The following repair stated on my repair report: - steering lock complete replacement - additional time to drill out the old lock mercedes benz dealership service charged me $1,464. 00 for the defected steering lock/ignition electrical assembly. I searched on internet and a lot of people experienced the same problem (please see the link provided below). I called the mercedes-benz usa headquarter at nj and talk to a district service manager and explain to him that my car has only 44k mileage and the steering lock/ignition electronic malfunction is a manufacturing defected and it is not considered normal wear & tear and a lot of people have the same problem and it is a safety issue. Hence this should be repaired without charge and justify for recalls. Unfortunately it was like talking to the wall and basically mercedes-benz does not want to take any responsibility and to do anything about it and hit the customer with an expensive repair cost. I am concern if the steering locks/ignition electrical part malfunctions, what is going to happen during driving and other cases. Thank you. P. S.: please refer to the following just two web sites. There are more to see if you search: http://www. Car-recall. Com/mercedes-benz/c300/2009 http://www. Arfc. Org/complaints/2009/mercedes/c300/steering/problem. Aspx http://www. Carproblemzoo. Com/mercedesbenz/c300/2009/ |
| Vehicle Mileage at Failure | 44000 |
| Number of Occurences | 1 |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | DELRAY BEACH, FL |
| VIN pattern | WDDGF54X49FXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |